Grow Kits

Seed Quilt Refills

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Hamama

Our Grow Coaches are here to help you with any questions.

Hamama Help Center

Hi! 

To skip a refill order, first log into your account. If you have not activated your account yet, you may do so here!

Once you're in your account, simply click "manage subscriptions", then click "skip" at the bottom! You can do this for any upcoming orders as needed.

How do I skip my next refill order?

Hi!

To cancel your subscription, you must first log into your account. If your account has not been activated yet, you may do so here. 

Once you're in your account, simply click "manage subscription" at the top then "cancel subscription" on the lower right-hand corner.

Did you know that you can also skip upcoming orders rather than cancel outright? This way you stay locked into our special susbcription pricing! We can also assist you with placing your subscription on hold or changing your order frequency. 😊

How do I cancel my subscription?

Hi! 

If you are not satisfied with your growing experience, we'll always do our best to fix the situation! Due to the nature of our product, we cannot accept returns on used items or components of our system. We are determined to make sure you are satisfied and growing successfully, though, and are always happy to help solve any growing issues for you. You can find our return & order fixing policies here.

If 30 days have not passed since the delivery of your HAMAMA products, unopened product may be returned to Hamama for a refund of that product's price. Used products or components of products may not be returned. You are responsible for returning items to Hamama at the following address:

Hamama Returns
2511 Del Monte St.
West Sacramento CA 95691

Refunds will be processed as soon as products are received and inspected.😊

What is your return/refund policy?

Hi!

Nature can certainly be unpredictable, but we don’t want your microgreen harvests to be! We batch test all of our seeds for quality & they must pass minimum germination standards in order to be used in our Seed Quilts. Still, we understand that growing mishaps may occur due to the fact that we’re dealing with living seeds whose performance relies on factors such as temperature, light, water, humidity and the care provided by the grower. Sometimes, despite all your best efforts, things just don't go as planned. We are here to support you through all scenarios!

If your Seed Quilt is not growing as expected, please reach us at hamama.com/help right away so our experienced team of Grow Coaches can offer troubleshooting advice, tips and tricks to get it back on track. We ask that you please include a photo of your Seed Quilt along with any other details that would assist us in diagnosing the issue (growing process, location, environment, etc).

In the event the Seed Quilt has the potential to be saved, we kindly ask that you act on any proposed suggestions before requesting a replacement. If a Seed Quilt fails to produce a successful harvest, we are happy to provide you with a replacement or credit equal to the value of the lost harvest. Credits are applied directly into your Hamama account and can be redeemed towards any future Hamama purchases. 😊

What if my Seed Quilt doesn't grow?

Hi! 

We do our best to process your order within 5 business days or less from your order date. You will automatically receive your shipping confirmation email with the carrier tracking link to follow. Once it ships, it takes 2-5 days for delivery, depending on the carrier and your location.

When will I receive my order?

Hi! 

Currently, we only ship within the US including Alaska, Hawaii, Puerto Rico, US Virgin Islands, Guam and US Military Bases. 🌎 We want to find a way to get to you soon though!

If you live in Canada, please reach out to us with your shipping address and desired products so we can get a shipping estimate for you.

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